FAQ's
WHAT DO PROPERTY MANAGERS, DO?
Avoiding bad tenants Typically bad tenants will target owner-managed rentals because they can't pass muster with property managers. They know that when a property is for rent by owner the rent will be less and there will be less scrutiny of their financial situation. Because bad tenants can't be evicted without notice and an eviction can take months and cost you money, property managers will track references and do their utmost to avoid potential bad tenants and associated eviction problems.
find and keep good tenants Often, good tenants will rent only through a reputable property manager because everything from initially viewing the property, to negotiating and signing the lease agreement, to dealing with maintenance and repairs, to making rental payments is more efficient and streamlined if a professional company located in the area is coordinating providing the service.
upkeep and maintenance of investment property They monitor the performance of contractors and investigate and resolve complaints from residents and tenants when services are not properly provided. Managers also purchase supplies and equipment for the property and make arrangements with specialists for repairs that cannot be handled by regular property maintenance staff.
property manager show property Yes. While it may be inconvenient for you to take time to show your property, and to deal with potential renters who may not show up for their appointments, it is a property manager's job to respond quickly to requests from potential renters to view a property and property managers can also pre-screen potential tenants.
why hire a professional property management company If you lack the time or expertise needed for day-to-day management of your commercial or residential real estate investments, an expert property manager can help you.
Will I have to pay for property repairs?
Yes, just as you would if you were to manage the property yourself, you are still responsible for maintaining the property. The advantage of allowing the property manager to handle the maintenance issues of your investment property are extensive. We have the capability of negotiating with vendors for discount prices based on volume. These savings are passed directly to the property owner. We also have in-house maintenance for general repairs, and an on call emergency service for those late night repairs that just cannot wait until business hours.
What information do you need from me in order to manage my property?In order to manage your property, you need to provide the following to the Property Management division:
- Proof of Property ownership
- A copy of your passport or Photo ID
- Signed and attested power of attorney
- Owners contact details (email address, mobile number, telephone number, fax number, and P.O. Box number)
- Property layout
- Registration Fee and Deposit
- A copy of your signed Property Management contract
- Local bank account details(for rent deposits)
Due to the large variation of plot sizes available within the development, we are unable to provide standard quotes for landscaping. We can provide tailored quotations from professional landscaping companies as part of our service.
Do I need to be present for the inspection or handover process?
Provided that authorization has been given to us in person, you do not need to be present for the inspection process.
Can you help me with the handover inspection?
Yes. We assist with the handover inspection that is carried out with the developer, provided you have given written authorisation to the developer appointing Better Homes as your representative. Once authorisation is given, all requirements by the developer are met.
Can you collect the keys on my behalf?
Yes, provided you have completed your final payment and necessary documentation with the developer and given written authorisation to the developer appointing Better Homes as your representative.
If the tenant has a maintenance problem or has problems with another tenant, whom do they call?
Tenants can all directly with their maintenance problem and any other property management related query. Our Property Administrators then follow up on any issues reported to ensure that the tenant remains satisfied with their tenancy in your property. We also keep you informed of any major issues that occur in your property or with the tenancy itself.
Does the tenant have my contact details?
Most clients request that their contact details are withheld from tenants leasing in their properties. We will only hand your contact details to your tenant/s with your prior approval. However, we do not recommend that landlords give their contact details when they have a management company appointed to look after their premises.
Do I need to sign a new property management contract and Power of Authority every time I get a new tenant or if I leave the property vacant for too long?
Provided none of the ownership details have changed, it is not necessary to provide new documents.
If I want to sell my property but the tenant wants to stay, what happens?
The new owner must be willing to accept the tenant in place under the same terms and conditions.
If I decide to sell my property, would you take care of the sale for me?
Yes. We have an active and experienced sales division who can help you sell your property.
If I am unhappy with the tenant, can I evict him?
If the tenant has breached their contract, action may be taken in extreme circumstances.
If I am not happy with the condition of my property before handover, can I request the developer to do extra work?
If the property has not been built to the required standard and there are quality defects, you are entitled to ask the developer to make changes.
Are there any charges for property management while my property is vacant?
The fee is based on the rent received only. So, if your property is vacant, there are no fees.
